Our Commitment to Our Customers
- Friendly courteous staff
- Factory trained personnel
- Prompt response to all customer needs
- Expert training for you & your staff
- Customized service plans
Availability
Monday to Friday, 8:00 a.m. to 5:00 p.m., included in this plan. Emergency night, weekend and holiday service is available for an additional cost.
Response Time Range
Within 24 hours of a properly placed service call by authorized representative.
Response Status
Priority response. The customer is placed at the beginning of the service request log ahead of all non-service contract customers.
Parts and Labor Coverage
All parts, as defined for the following equipment, and labor to repair, are covered under this plan when component failure occurs through normal usage.
Replacement Parts
If equipment and/or components covered under this agreement are deemed unrepairable, we will provide a verbal and/or written estimate of replacement cost.
Preventative Maintenance
Yearly, monthly, or quarterly
Term of Contract
ONE YEAR. Automatic Renewal annually unless notified in writing 45 days prior to expiration. Renewal date is one year from date customer signs original agreement. Annual Increases may occur but shall not exceed 10%, unless additional equipment has been added to the agreement.
Billing Period
Monthly (in advance). First payment to accompany signed agreement. Payments are to be made monthly in advance and are to be received by the 15th day of the preceding month. A monthly invoice will be mailed unless you prefer quarterly, semi-annually or yearly payments.
Note
Royce Integrated Solutions offers a 5% discount for annual agreements that are prepaid in full in advance.
