We provide a full-service customer protection plan that is offered to new and existing customers that is tailored to each customer’s specific needs. Each plan is offered on a monthly, quarterly or annual basis and includes all materials and labor required to support your needs with preventive maintenance inspections.
Standard service is offered Monday through Friday, 8:00 AM to 5:00 PM. Emergency night, weekend and holiday service is available.
Response Time Range
We will respond within 24 hours.
Priority response. The customer is placed at the beginning of the service request log ahead of all non-service contract customers.
Parts and Labor Coverage
All parts, as defined by the contract, are covered under this plan when component failure occurs through normal usage.
If equipment and / or components covered under this agreement are deemed unrepairable, we will provide a verbal and / or written estimate of replacement cost.
Yearly, monthly or quarterly
Term of Contract
ONE YEAR. Automatic Renewal Annually unless notified in writing 45 days prior to expiration. Renewal date is one year from date customer signs original agreement. Annual Increases may occur but shall not exceed 10%, unless additional equipment has been added to the agreement.
Monthly (in advance). First payment to accompany signed agreement. Payments are to be made monthly in advance and are to be received by the 15th day of the preceding month. A monthly invoice will be mailed unless you prefer quarterly, semi-annually or yearly payments.
Note: Royce Integrated Solutions offers a 5% discount for annual agreements that are prepaid in full in advance.